*We understand that unexpected situations happen and will offer flexibility when possible. Additional fees, boundaries, or service limitations may apply depending on the circumstances. Our goal is always to be fair to our clients while also protecting our team’s time and work.
We kindly ask for at least 24 hours' notice when canceling or rescheduling an appointment. Cancellations with less than 24 hours' notice are subject to a $40 cancellation fee. When scheduling allows, we may waive the fee if we're able to reschedule your cleaning within the same week.
We understand life gets busy! We provide a 5-day grace period for payments. After the grace period, a $20 late fee will be applied to the outstanding invoice.
If more than 30 days have passed since your last cleaning, a $35 service adjustment will be added. This allows additional time for our team since homes typically require a little more attention after a longer gap. This fee does not apply as long as your home is cleaned at least once per month, even if your appointment isn't always on the same day.
If you have more than one past-due invoice, we may temporarily pause upcoming cleaning services until the account is brought current or a payment arrangement has been made.
If a bedroom, bathroom, office, or other room door is closed when our team arrives, we will assume you would like that space left private and will not enter or clean it unless otherwise noted in your cleaning plan.
Please make sure our team can access your home at the scheduled time. If we're unable to enter the home and cannot reach you, the appointment may be treated as a late cancellation and the $40 cancellation fee may apply.
To help our team spend their scheduled time cleaning, please pick up excessive clothing, toys, trash, and personal belongings from floors and surfaces before we arrive. If excessive clutter significantly increases the amount of time needed, an additional cleaning fee may apply.
Please give us at least 48 hours' notice if you'd like to add areas that aren't normally included in your cleaning plan, such as a basement, additional bedrooms, or other spaces. This allows us to make sure the team has enough time scheduled to complete everything properly.
Occasionally, a home may require significantly more cleaning than what is included in the scheduled service. If additional time or work is needed due to excessive buildup, trash, clutter, or other conditions outside the normal scope, an additional cleaning fee may apply. Whenever possible, we'll communicate with you before adding additional charges.
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