There's much to see here. Take your time to look around and learn all about our services and how we operate. We hope you find our FAQ section helpful and informative. If you have any questions or need further assistance, please don't hesitate to text or call us. Enjoy exploring our site!
We accept online payments. You will receive an emailed invoice within 24-48 business hours after your cleaning service from our QuickBooks bookkeeping tool. It’s super easy and convenient. You can even save your payment option for future payments. We also accept check payments, but we prefer online payments for the convenience of our clients and for better tracking. Checks can be made out to VivaClean Housekeeping LLC.
Yes, we have a small team of two to four cleaners who come to your home on a frequent basis. This ensures consistency and familiarity with your cleaning preferences.
Yes, making beds and doing dishes are part of our regular cleaning options.
Yes, we are licensed and insured, providing peace of mind for our clients.
Our pricing is based on the number of bedrooms and bathrooms in your home. We also consider the type of cleaning required and the hours it will take to complete the job.
Our cleaning team consists of dedicated cleaning professionals who come with great references and have flexible work schedules. We offer them competitive pay to ensure retention and quality service.
Absolutely! We understand that pets are part of the family and are happy to accommodate them. However, if you think your furry friends might get too excited, anxious, or have a tendency to bite when unfamiliar people are in your home, it’s optional to put them away during our visit for their comfort and our safety.
The first time we clean your home, we do a more thorough cleaning. This helps us understand your home better and provide more tailored cleaning services in the future. Usually, the first clean takes a little longer.
The time it takes to clean your home can vary depending on whether it's the first time we're cleaning it, how many team members are present, and the specific cleaning needs for that day.
Yes, we offer individualized cleaning plans and can provide you with a quote for cleaning specific areas of your home.
Yes, we offer a $25 first-time client discount, which goes toward your first-time cleaning extra fee. Additionally, we provide a $10- $25 referral bonus, credited to your next clean, when you refer a new client to us.
While our team is amazing, we understand that things can occasionally be missed. If you are unsatisfied or notice something was missed, we will come back at no charge to address the issue and ensure your satisfaction. ***Please note that we do not clean rooms with closed doors, as this signals privacy.
Yes, we are now accepting online tips, but cash tips are preferred and entirely at your discretion, though not necessary.
You can leave us a review on our Facebook page or on the Better Business Bureau (BBB) website. Additionally, you can find us and mark us as a favorite on the Nextdoor Neighbor app. We appreciate the positive feedback as it allows us to grow and build trust in the community.
We ask that you provide a minimum of 24-hour notice for cancellations to allow us time to fill your appointment slot. We understand that unexpected circumstances can arise, but the more notice you provide, the better for our team.
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